Manage FAQ Groups

Overview

TheManage FAQ Groupsscreen allows users to create, organize, and manage FAQ groups within the selected workspace. Each FAQ group can contain multiple frequently asked questions and answers that can be published to the integrated website. Users can also filter FAQ groups by website, language, and device to manage content efficiently.

Screen Components

a. FAQs

Provides access to theFAQsmodule, where users can create, manage, and publish FAQ groups.

b. Workspace Selector

Displays the currently selected workspace. Users can switch to another workspace using the drop-down list.

c. Manage FAQ Groups

Displays the list of all FAQ groups created in the selected workspace, including their status, target page, and associated website.

d. New FAQ Group

Allows users to create a new FAQ group by entering the required details.

e. Filter Options

Allows users to filter FAQ groups based on the following criteria:

• Site

• Language

• Device

f. Add New FAQ

Allows users to add a new question and answer to the selected FAQ group. Each FAQ can be managed individually using the available actions:

• Edit– Modify the selected FAQ.

• Preview– View the FAQ before publishing.

• Delete– Remove the FAQ from the selected group.

Purpose

TheManage FAQ Groupsscreen serves as the central location for organizing and maintaining FAQ content. It enables users to create FAQ groups, manage individual FAQs, apply filters, and publish content to the integrated website.